What stands behind the install.
Three layers: manufacturer parts warranty, our labor warranty, and a workmanship guarantee. Here’s what each actually covers.
Equipment: 10 years
Most Tempstar lines come with a 10-year parts warranty when registered within 90 days of install. We handle registration for you, the single biggest reason homeowners lose warranty coverage.
Labor: 1 year (or lifetime)
Standard labor warranty is 1 year. Enrolled in a maintenance plan? We extend labor coverage to the lifetime of the equipment on work we installed.
Workmanship guarantee
If we installed it and it leaks, rattles, or fails because of our install work, not the equipment, we come back and make it right. No callout fee, no argument.
How to keep your warranty valid
Manufacturer warranties come with conditions, and violating one voids coverage. The most common warranty-voiders we see:
- Not registering within 90 days. We register for you automatically at install. If you bought from a different installer, pull out the paperwork and check.
- Skipped annual tune-ups. Most manufacturers require annual maintenance by a licensed HVAC contractor. Our maintenance plan keeps you compliant automatically.
- DIY modifications.Cutting the line set, adding an aftermarket part to the control board, or wiring in a thermostat that doesn’t match the system, any of these can be used to deny a claim.
- Running the system with a clogged filter. Neglect-related failures aren’t covered. Change your filter.
Our workmanship guarantee, specifically
Install errors we’ve caught and fixed for inherited customers: condensate drains that weren’t trapped, line sets kinked behind drywall, gas pressure never tuned to spec, AC charged by superheat instead of target subcooling on a TXV system. When any of that happens on our install, we’re the ones who caused it and the ones who fix it.
“Workmanship” is a fuzzy word in HVAC. We mean it specifically: if the equipment works as designed and the problem is something we did wrong during install, we fix it on our dime. If the equipment itself fails, that’s a parts claim under the manufacturer warranty, and we handle that paperwork for you too.
Question about a warranty claim?
Call us. We'll pull the file and walk you through.